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Terms and Conditions
Terms and Conditions for Cleaning Chief NYC Inc.
Effective Date: 29 March 2021
1. Scope of Services
Cleaning Chief NYC Inc. (“Cleaning Chief,” “we,” “us,” or “our”) offers awide range of professional cleaning services, including but not limited to:
• Maid Service: Regular cleaning services for residential properties. •Commercial Cleaning Service: Cleaning services tailored for officespaces, retail environments, and other commercial premises. • AirbnbVacation Rental Cleaning: Turnover cleaning services designed forshort-term rental properties, including inventory checks, restockingessentials, and ensuring the property meets guest-ready standards.
• Deep Cleaning: Intensive cleaning services, covering areas typicallymissed in regular cleanings.
• Eco Cleaning Service: Environmentally friendly cleaning using nontoxic and biodegradable products.
• Laundry Service: Washing, drying, folding, and ironing services. • MoveIn/Out Cleaning: Comprehensive cleaning services for properties beforeor after moving.
• Post-Construction Cleaning: Cleaning services following constructionor renovation projects, including debris removal and detailed cleaning. •Special Event Cleaning: Pre- and post-event cleaning services forgatherings, parties, and corporate events.
• Carpet & Upholstery Cleaning: Steam extraction cleaning for carpets,rugs, and upholstered furniture.
• Customer-Provided Tools: Cleaning Chief NYC Inc. provides most ofthe cleaning supplies and equipment required for services. However,clients must provide certain items, including but not limited to:
- A vacuum cleaner
- A mop and bucket
- A step stool
- A toilet brush
- Any specialty cleaning products (e.g., heavy-duty bathroomcleaner, wood cleaner, bleach, or stainless steel cleaner)
Clients should ensure these items are available in clear view for thecleaners to use. If these items are not provided, Cleaning Chief will not beresponsible for incomplete services related to their absence. - Additional Services:
- Clients may request additional services such as laundry, bedding changes,cleaning inside the fridge or oven, baseboards and radiators cleaning,interior window or wall cleaning, pet hair removal, cabinet cleaning (interioror exterior), patio or balcony cleaning, full home disinfection, hand washdishes, organizing/packing, laundry wash and fold, and eco-friendly greencleaning, all of which will be charged separately from standard servicepackages.
- Service Modifications:
- Cleaning Chief reserves the right to modify, expand, or discontinueservices at any time without prior notice, provided such changes do notaffect existing contracts.
- 2. Payment Terms
• Upfront Payments: Full payment is required for one-time and first-timeservices at the time of booking. Payment confirms the appointment andensures the booking is secured.
• Deposits: For certain high-value or specialty services, including but notlimited to post-construction cleaning, deep cleaning, and largecommercial contracts, a non-refundable deposit of 50% is required at thetime of booking. This deposit will be retained if the client cancels orreschedules within the penalty period.
• Post-Service Payments: For recurring services, including subscriptionmodels, payments are due immediately upon completion of eachservice. Invoices will be sent electronically, and clients are expected tosettle the invoice immediately upon receipt.
• Subscription Services: For clients enrolled in monthly or weeklysubscription plans, payments are due at the beginning of each billingcycle. Subscription fees will be automatically charged to the client’spayment method on file unless otherwise arranged.
• Late Fees: Payments not received within 7 days of the due date willincur a late fee of 1.5% per month on the outstanding balance. Continuednon-payment may result in service suspension or termination, andoutstanding balances may be referred to a collection agency. •Authorization to Charge:
• By agreeing to these Terms and Conditions, the client authorizesCleaning Chief to charge the credit card or bank account on file forany unpaid balances, including but not limited to service fees,cancellation fees, deposits, late fees, and charges for additionalservices requested by the client.
• In the event that the payment method on file is declined, the client
agrees to provide an alternative payment method promptly. Failure todo so may result in service suspension or legal action to recover theoutstanding balance.
• Refunds and Credits:
• Refunds for prepaid services will be processed according to the
terms outlined in the cancellation policy. Credits for future servicesmay be offered at Cleaning Chief’s discretion.
3. Client Obligations
To ensure a safe and efficient cleaning service, clients agree to:
• Provide Access: Clients must ensure that Cleaning Chief employeeshave unobstructed access to the premises at the scheduled time. Thisincludes providing keys, access codes, or ensuring someone is presentto allow entry. Failure to provide access may result in a cancellation feeas outlined in the cancellation policy.
• Secure Pets: Clients must secure pets in a manner that ensures thesafety of both the pets and Cleaning Chief employees. Cleaning Chiefwill not be responsible for pets escaping or being injured during serviceunless directly caused by employee negligence.
• Safe Environment: The client is responsible for ensuring that thepremises are free from hazards that could endanger the safety ofCleaning Chief employees. This includes ensuring that there are nodangerous chemicals, unstable structures, or other risks present.
• Preparation for Service: Clients are encouraged to declutter the servicearea prior to the arrival of Cleaning Chief employees. This allows thecleaning team to focus on deep cleaning tasks rather than organizingitems. Cleaning Chief reserves the right to decline tasks outside the
scope of agreed services.
4. Service Guarantees
Cleaning Chief is committed to providing high-quality service and offers
the following guarantees:
• Satisfaction Guarantee: If a client is not satisfied with the serviceprovided, they may request a re-clean within 48 hours of the originalservice. Cleaning Chief will make every effort to address the client’sconcerns and rectify any issues.
• Re-Clean Policy: Requests for re-cleans must be submitted within 48hours of the service. The re-clean will be scheduled at a mutuallyconvenient time, typically within 5 business days. Once a re-clean hasbeen provided, no further claims regarding the original service will beentertained.
Limitations:
• The satisfaction guarantee applies only to the areas and tasks specifiedin the original service agreement. Additional tasks or areas not includedin the original scope will be subject to additional charges.
5. Limitation of Liability
To the fullest extent permitted by law, Cleaning Chief NYC Inc. shall not
be liable for:
• Indirect or Consequential Damages: Any indirect, incidental, orconsequential damages arising from the services provided, including but
not limited to lost profits, loss of business opportunities, or loss of use of
property.
• Loss, Theft, or Damage to Property: Any loss, theft, or damage to
property, unless directly caused by the gross negligence or willfulmisconduct of Cleaning Chief employees. Clients are advised to securevaluables before the service begins.
• Personal Injury: Any injuries or accidents occurring on the client’spremises, except where directly caused by the negligence of CleaningChief employees. Clients are responsible for maintaining a safeenvironment during the service.
• Third-Party Actions: Cleaning Chief shall not be liable for any actionsor omissions by third-party service providers, subcontractors, or vendorsinvolved in the provision of services.
• Grout and Caulking Issues: Cleaning Chief NYC Inc. will not assumeresponsibility for the restoration of severely worn, stained, or mildewedcaulking or grout. Clients are encouraged to monitor and maintain theseareas, as damages that occur due to pre-existing conditions will not becovered under our liability policy.
Maximum Liability:
• In any event, Cleaning Chief’s total liability shall not exceed the totalamount paid by the client for the specific service in question.
Insurance Coverage:
• Cleaning Chief NYC Inc. may utilize subcontractors for certain
services. Subcontractors carry their own liability insurance and aresolely responsible for any damages, claims, or liabilities arising fromthe services they perform. Cleaning Chief NYC Inc. is not liable forany actions, omissions, or negligence by subcontractors. Clients areencouraged to maintain their own insurance coverage for theirproperty.
6. Privacy Policy
Cleaning Chief NYC Inc. values client privacy and takes the protection ofpersonal information seriously. Please refer to our separate Privacy Policydocument for details on how we collect, use, and protect your personalinformation.
Client Data:
• Client information, including contact details, service history, and paymentinformation, will be stored securely and only accessed by authorizedpersonnel. Cleaning Chief will not share client information with third partiesexcept as required by law or as necessary to perform services.
7. Termination of Agreement
Either party may terminate the service agreement under the followingconditions:
• By the Client: The client may terminate services by providing 7 daysnotice in writing. Any services scheduled within the notice period will stillbe subject to the cancellation policy.
• By Cleaning Chief: Cleaning Chief reserves the right to terminateservices immediately if the client breaches any terms of the agreement,including non-payment, or if the environment is deemed unsafe foremployees. In such cases, no refunds will be issued for terminatedagreements.
• Prohibition on Solicitation of Cleaners: Clients are strictly prohibitedfrom soliciting or employing any current or former Cleaning Chief NYCInc. cleaners for direct or indirect employment for a period of 18 monthsfollowing the last cleaning service. Should a client hire or offeremployment to a Cleaning Chief cleaner during this time, the client willbe liable for a $25,000 referral fee. Any illegal hiring activity will bereported to the appropriate authorities, and attorney fees related toenforcement of this clause will be borne by the client.
Effect of Termination:
• Termination of the agreement does not absolve the client of anyoutstanding payments for services rendered. Cleaning Chief reservesthe right to pursue legal action to recover unpaid balances.
8. Dispute Resolution
To resolve disputes efficiently, Cleaning Chief NYC Inc. employs thefollowing resolution methods:
• Mediation: Any disputes arising from or related to this agreement shallfirst be attempted to be resolved through mediation. Both parties agreeto engage in good faith efforts to resolve disputes amicably with the helpof a neutral third-party mediator. Mediation is non-binding, but oftenresults in mutually agreeable outcomes.
• Binding Arbitration: All claims and disputes (whether contract, tort, orotherwise) arising out of or relating to these Terms or the use of servicesthat cannot be resolved in small claims court will be resolved by bindingarbitration in accordance with the rules of the American ArbitrationAssociation (AAA). Arbitration will be conducted by a single, neutralarbitrator, and the decision will be final and enforceable in any court ofcompetent jurisdiction. Both parties waive the right to a jury trial in favorof arbitration.
• Non-appearance Arbitration: If non-appearance arbitration is chosen,the arbitration will be conducted by telephone, written submissions, oronline, without any in-person meetings.
• Small Claims Court: For disputes falling within the monetary limits ofsmall claims court, either party may pursue resolution in that forum.
Jurisdiction:
• All disputes, including those resolved through arbitration or small claimscourt, shall be governed by the laws of the State of New York.
9. Governing Law
This agreement, and any disputes arising out of or in connection with it,shall be governed by and construed in accordance with the laws of theState of New York, without regard to its conflict of law principles.
10. Modifications to Terms
Cleaning Chief NYC Inc. reserves the right to modify or amend theseTerms and Conditions at any time. Clients will be notified of any materialchanges via email or through our website at least 30 days prior to thechanges taking effect. Continued use of our services after such notificationconstitutes acceptance of the modified terms.
Review and Updates:
• These Terms and Conditions will be reviewed annually; however,Cleaning Chief is not obligated to maintain a log of changes or to applyupdates unless deemed necessary by management.
11. Severability
If any provision of these Terms and Conditions is found to be invalid,illegal, or unenforceable by a court of competent jurisdiction, suchprovision shall be deemed modified to the minimum extent necessary tomake it enforceable. If such modification is not possible, the relevantprovision shall be deemed deleted. The validity and enforceability of theremaining provisions shall not be affected.
12. Entire Agreement
These Terms and Conditions, along with any other documents referred toherein, constitute the entire agreement between Cleaning Chief NYCInc. and the client. This agreement supersedes all prior understandings,agreements, or representations, whether written or oral, concerning thesubject matter hereof.
13. Waiver
No failure or delay by Cleaning Chief NYC Inc. in exercising any right orremedy provided under these Terms and Conditions shall operate as awaiver of such right or remedy, nor shall any single or partial exercise ofany right or remedy preclude the exercise of any other right or remedy.
14. Notices
Any notices required to be given under these Terms and Conditions shallbe in writing and delivered to the other party by email, postal mail, or inperson.
Notices to Cleaning Chief:
• Business Name: Cleaning Chief NYC Inc.
• Business Address: 447 Broadway Suite 868, NY, NY, 10013• Email: info@cleaningchief.com
• Phone: (332) 232-3422
15. Complaints and Evidence
If the client has a complaint regarding the quality of the cleaning services,they must provide photo or video evidence of the issue within 24 hours ofthe service. Complaints submitted without such evidence may not beconsidered.
Additionally, if the client refuses to allow Cleaning Chief NYC Inc. to takebefore-and-after photos or videos of the service, they waive the right toraise any complaints regarding the quality or completeness of thecleaning.
16. Cancellation and Rescheduling Policy
Full policy can be seen on www.cleaningchief.comNotice Periods:
• Residential Clients: Clients must provide at least 48 hours’ notice tocancel or reschedule a standard appointment without incurring any fees. •Commercial and Airbnb Clients: A minimum of 72 hours’ notice isrequired to cancel or reschedule any cleaning service to avoidcancellation fees.
Cancellation Fees:
• Residential Cleaning Services:
• Same-Day Cancellations: Cancellations made on the same day asthe scheduled appointment will incur a 100% cancellation fee.
• Day-Before Cancellations: Cancellations made the day before thescheduled service will incur a 50% cancellation fee.
• Two Days Before: Cancellations made two days before the servicewill incur a 25% cancellation fee.
• Commercial and Airbnb Cleaning Services:
• Same-Day Cancellations: Cancellations made on the same day asthe scheduled appointment will incur a 100% cancellation fee. •Day-Before Cancellations: Cancellations made the business daybefore the scheduled service will incur a 50% cancellation fee. • TwoDays Before: Cancellations made two business days before theappointment will incur a 25% cancellation fee.
Rescheduling Policy:
• Rescheduling on the same day of the appointment is treated as acancellation and will incur a 100% cancellation fee.
• Rescheduling the day before the appointment will incur a 25%rescheduling fee.
Inability to Gain Entry:
• If our employee is unable to gain access to the premises at thescheduled time, it will be treated as a same-day cancellation and willincur a 100% cancellation fee. Clients are responsible for ensuringaccess to the property.
Subscription Program Considerations:
• For clients enrolled in subscription plans, you may reschedule or cancelappointments by 8 PM the day before without fees. Changes made afterthis deadline will incur a $75 fee per cleaner, and full charges will apply ifchanges are made within 2 hours of the start time.