Cancelation Policy

Cancellation Policy for Cleaning Chief NYC Inc.
Effective Date: November 23, 2020
1. Client Categories
For the purposes of this Policy, clients are categorized as follows:

  • Residential Clients: Homeowners and tenants booking standardand specialty cleaning services.
  • Commercial Clients: Businesses and office spaces requiringregular or one-time cleaning services.
  • Airbnb/Short-Term Rental Clients: Property managers or ownerswho book cleaning services for Airbnb or other short-term rentalproperties.
  • 2. Notice Period

  • Residential Clients: Must provide a minimum of 48 hours’ noticeto cancel or reschedule a standard appointment without penalty.
  • Commercial and Airbnb Clients: Must provide a minimum of 72hours’ notice to cancel or reschedule any appointment withoutpenalty due to the larger scope and scheduling complexity.
  • 3. Cancellation FeesResidential Cleaning Services:

  • Same-Day Cancellations: Cancellations made on the same dayas the scheduled appointment will incur a 100% cancellation fee.
  • Day-Before Cancellations: Cancellations made the day before theappointment will incur a 50% cancellation fee.
  • Two Days Before: Cancellations made two days before theappointment will incur a 25% cancellation fee.
  • Commercial and Airbnb Cleaning Services:

  • Same-Day Cancellations: Cancellations made on the same dayas the scheduled appointment will incur a 100% cancellation fee.
  • Day-Before Cancellations: Cancellations made the business daybefore the appointment will incur a 50% cancellation fee.
  • Two Days Before: Cancellations made two business days beforethe appointment will incur a 25% cancellation fee.
  • 4. Rescheduling Policy

  • Same-Day Rescheduling: Treated as a cancellation and will incura 100% cancellation fee.
  • Day-Before Rescheduling: Will incur a 25% rescheduling fee.
  • Specialty Services Rescheduling: Rescheduling within 48 hours
  • will incur a 50% fee.
  • 5. Notification Method
  • Clients must notify Cleaning Chief of cancellations or reschedulingrequests via phone or email.

6. Exceptions

Emergency Situations: Cancellations due to emergencies oradverse weather conditions may have fees waived or adjusted at thediscretion of Cleaning Chief. To qualify for an exception, clients mustprovide a valid medical letter or relevant documentation validating theemergency.

7. Inability to Gain Entry

If a Cleaning Chief employee is unable to gain entry to the premisesat the scheduled time, this will be treated as a same-day cancellationand will incur a 100% cancellation fee. It is the client’s responsibilityto ensure access to the property at the scheduled time.

8. Non-Refundable Deposits

• Residential Clients: A non-refundable deposit of 50% is requiredfor specialty services.

• CommercialandAirbnbClients:Anon-refundabledepositof50%is required for all services. This deposit will be retained if thebooking is canceled or rescheduled within the penalty period.

9. Subscription Program Considerations

Under the Cleaning Chief Subscription Program, clients have theflexibility to:

  • Reschedule or Cancel: By 8 PM EST the day before withoutincurring any fees for standard bookings.
  • Late Changes: Changes made after this deadline and up to 2hours before the appointment start time will incur a $75 fee percleaner.
  • Last-Minute Changes: Full charges will apply if changes are madewithin 2 hours of the start time.
  • Complimentary Waivers: Subscription program members areeligible for one complimentary reschedule or cancellation feewaiver every 90 days from the last completed booking, providedthere is no overlapping.
  • 10. Refund Process
  • If a client has prepaid for a service, refunds will be processed within 3business days. Please note that additional bank processing timemay apply.

  • Refund Requests: Must be submitted in writing via email orphone.
  • Refund Method: Refunds will be issued using the original paymentmethod unless otherwise agreed upon.
  • 11. Force Majeure
  • Cleaning Chief shall not be liable for any failure to perform itsobligations under this Cancellation Policy if such failure results from

events, circumstances, or causes beyond its reasonable control,including but not limited to acts of God, war, terrorism, pandemics,natural disasters, labor strikes, or interruptions in utilities or services.

12. Client Responsibilities

Clients are responsible for:

• Providing Access: Ensuring that Cleaning Chief employees haveunobstructed access to the premises at the scheduled time.

• Safe Environment: Maintaining a safe and hazard-freeenvironment for Cleaning Chief employees. Failure to comply mayresult in cancellation of the service and the application of a fullcancellation fee.

13. Limitation of Liability

In the event of any dispute arising from the application of thisCancellation Policy, the maximum liability of Cleaning Chief shall belimited to the total amount paid by the client for the specific service inquestion.

14. Modifications to Policy

Cleaning Chief reserves the right to modify or amend thisCancellation Policy at any time. Clients will be notified of any changesvia email or through our website. Continued use of our services aftersuch notification constitutes acceptance of the modified terms.

15. Governing Law

This Cancellation Policy shall be governed by and construed inaccordance with the laws of the State of New York, without regard toits conflict of law principles.

16. Policy Visibility

This Cancellation Policy is available on our website, included inbooking confirmations, and stated on invoices.

17. Agreement Confirmation

By submitting an online booking form, making a payment, signing aservice agreement, or enrolling in a subscription program, clientsagree to the terms of this Cancellation Policy.

18. Dispute Resolution

Any disputes regarding cancellations will first be addressed throughmediation. If unresolved, the matter may be taken to small claimscourt in New York.

Notices to Cleaning Chief NYC Inc.

• Business Name: Cleaning Chief NYC Inc.

• Email: info@cleaningchief.com• Phone: (332) 232-3422