Cancelation Policy

CANCELLATION POLICY FOR CLEANING CHIEF NYC INC.

Effective Date: November 23, 2020

1. CLIENT CATEGORIES

For the purposes of this Policy, clients are categorized as follows:

• Residential Clients: Homeowners and tenants booking standard and specialty cleaning services.

• Commercial Clients: Businesses and office spaces requiring regular or one-time cleaning services.

• Airbnb/Short-Term Rental Clients: Property managers or owners who book cleaning services for Airbnb or other short-term rental properties.

2. NOTICE PERIOD

• Residential Clients: Must provide a minimum of 48 hours’ notice to cancel or reschedule a standard appointment without penalty.

• Commercial and Airbnb Clients: Must provide a minimum of 72 hours’ notice to cancel or reschedule any appointment without penalty due to the larger scope and scheduling complexity.

3. CANCELLATION FEES

Residential Cleaning Services:

• Same-Day Cancellations: Cancellations made on the same day as the scheduled appointment will incur a 100% cancellation fee.

• Day-Before Cancellations: Cancellations made the day before the appointment will incur a 50% cancellation fee.

• Two Days Before: Cancellations made two days before the appointment will incur a 25% cancellation fee.

Commercial and Airbnb Cleaning Services:

• Same-Day Cancellations: Cancellations made on the same day as the scheduled appointment will incur a 100% cancellation fee.

• Day-Before Cancellations: Cancellations made the business day before the appointment will incur a 50% cancellation fee.

• Two Days Before: Cancellations made two business days before the appointment will incur a 25% cancellation fee.

4. RESCHEDULING POLICY

• Same-Day Rescheduling: Treated as a cancellation and will incur a 100% cancellation fee.

• Day-Before Rescheduling: Will incur a 25% rescheduling fee.

• Specialty Services Rescheduling: Rescheduling within 48 hours will incur a 50% fee.

5. NOTIFICATION METHOD

Clients must notify Cleaning Chief of cancellations or rescheduling requests via phone or email.

6. EXCEPTIONS

• Emergency Situations: Cancellations due to emergencies or adverse weather conditions may have fees waived or adjusted at the discretion of Cleaning Chief. To qualify for an exception, clients must provide a valid medical letter or relevant documentation validating the emergency.

7. INABILITY TO GAIN ENTRY

If a Cleaning Chief employee is unable to gain entry to the premises at the scheduled time, this will be treated as a same-day cancellation and will incur a 100% cancellation fee. It is the client’s responsibility to ensure access to the property at the scheduled time.

8. NON-REFUNDABLE DEPOSITS

• Residential Clients: A non-refundable deposit of 50% is required for specialty services.

• Commercial and Airbnb Clients: A non-refundable deposit of 50% is required for all services. This deposit will be retained if the booking is canceled or rescheduled within the penalty period.

9. SUBSCRIPTION PROGRAM CONSIDERATIONS

Under the Cleaning Chief Subscription Program, clients have the flexibility to:

• Reschedule or Cancel: By 8 PM EST the day before without incurring any fees for standard bookings.

• Late Changes: Changes made after this deadline and up to 2 hours before the appointment start time will incur a $75 fee per cleaner.

• Last-Minute Changes: Full charges will apply if changes are made within 2 hours of the start time.

• Complimentary Waivers: Subscription program members are eligible for one complimentary reschedule or cancellation fee waiver every 90 days from the last completed booking, provided there is no overlapping.

10. REFUND PROCESS

• Refunds: If a client has prepaid for a service, refunds will be processed within 3 business days. Please note that additional bank processing time may apply.

• Refund Requests: Must be submitted in writing via email or phone.

• Refund Method: Refunds will be issued using the original payment method unless otherwise agreed upon.

11. FORCE MAJEURE

Cleaning Chief shall not be liable for any failure to perform its obligations under this Cancellation Policy if such failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, labor strikes, or interruptions in utilities or services.

12. CLIENT RESPONSIBILITIES

Clients are responsible for:

• Providing Access: Ensuring that Cleaning Chief employees have unobstructed access to the premises at the scheduled time.

• Safe Environment: Maintaining a safe and hazard-free environment for Cleaning Chief employees. Failure to comply may result in cancellation of the service and the application of a full cancellation fee.

13. LIMITATION OF LIABILITY

In the event of any dispute arising from the application of this Cancellation Policy, the maximum liability of Cleaning Chief shall be limited to the total amount paid by the client for the specific service in question.

14. MODIFICATIONS TO POLICY

Cleaning Chief reserves the right to modify or amend this Cancellation Policy at any time. Clients will be notified of any changes via email or through our website. Continued use of our services after such notification constitutes acceptance of the modified terms.

15. GOVERNING LAW

This Cancellation Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

16. POLICY VISIBILITY

This Cancellation Policy is available on our website, included in booking confirmations, and stated on invoices.

17. AGREEMENT CONFIRMATION

By submitting an online booking form, making a payment, signing a service agreement, or enrolling in a subscription program, clients agree to the terms of this Cancellation Policy.

18. DISPUTE RESOLUTION

Any disputes regarding cancellations will first be addressed through mediation. If unresolved, the matter may be taken to small claims court in New York.

NOTICES TO CLEANING CHIEF NYC INC.

• Business Name: Cleaning Chief NYC Inc.

• Email: info@cleaningchief.com

• Phone: (332) 232-3422

Thank you for choosing Cleaning Chief NYC Inc. We are committed to providing you with exceptional cleaning services.

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