Privacy Policy

PRIVACY POLICY FOR CLEANING CHIEF NYC INC.

Effective Date: 26 June 2024

1. INTRODUCTION

Welcome to Cleaning Chief NYC Inc. (“Cleaning Chief,” “we,” “us,” or “our”). We prioritize the privacy and security of our clients’ personal information. This Privacy Policy details how we collect, use, share, and protect your data, as well as your rights concerning your personal information. This policy applies to all services offered by Cleaning Chief and any interactions with our website, mobile applications, and other online platforms. By engaging with our services, you consent to the practices described in this policy.

2. INFORMATION WE COLLECT

We collect a variety of personal information to deliver and enhance our services, including but not limited to:

• Personal Identification Information: Name, address, phone number, email address, and other contact details.

• Payment Information: Credit card details, billing address, and transaction history, processed securely through third-party payment processors.

• Service-Related Information: Details about the cleaning services you request, including preferences, special instructions, and property details.

• Communications Data: Records of your communications with us, including emails, phone calls, and chat messages.

• Technical and Usage Information: IP address, browser type, operating system, device information, and browsing behavior collected through cookies and other tracking technologies.

• Location Data: Where applicable, location information collected from your device, with your explicit consent.

• Marketing Data: Information about your interactions with our marketing communications, including email opens, clicks, and preferences.

Minors: Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.

3. HOW WE USE THE INFORMATION

The information we collect is used for various legitimate business purposes, including:

• Service Delivery: To manage your bookings, process payments, provide the requested cleaning services, and communicate with you about your account.

• Customer Support: To respond to your inquiries, address complaints, and provide technical support.

• Marketing and Promotions: To send you promotional materials, newsletters, special offers, and other marketing communications that may be of interest to you. You can opt out of receiving marketing communications at any time.

• Service Improvement and Analytics: To analyze usage patterns, improve our services, develop new features, and optimize your experience with Cleaning Chief.

• Legal Compliance: To comply with legal obligations, prevent fraud, resolve disputes, and enforce our terms and conditions.

• Personalization: To customize your experience on our website and services based on your preferences and interactions.

Legal Basis for Processing:

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal information for a specific purpose.

• Performance of a Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

• Legal Obligations: The processing is necessary for us to comply with the law.

• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

4. SHARING OF INFORMATION

We are committed to protecting your privacy and only share your personal information in specific circumstances, including:

• Third-Party Service Providers: We share your information with trusted third parties who assist us in delivering our services, such as payment processors, IT service providers, marketing platforms, and customer support services. These third parties are contractually obligated to safeguard your information and use it solely for the purposes for which it was disclosed.

• Legal and Regulatory Compliance: We may disclose your personal information to government authorities, law enforcement agencies, or other third parties if required by law, court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

• Protecting Rights and Safety: We may disclose your information to protect the rights, property, or safety of Cleaning Chief, our clients, employees, or others. This includes responding to claims or legal processes.

No Sale of Personal Information: Cleaning Chief does not sell, trade, or rent your personal information to third parties for commercial purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

• Data Retention Periods: The specific retention period for your personal information depends on the type of data and the purpose for which it was collected. For example, payment information is retained as long as necessary to process transactions and comply with financial regulations.

• Data Deletion: Upon your request, we will delete your personal information, subject to certain limitations, such as our need to retain information for legal compliance, dispute resolution, or enforcement of agreements.

6. SECURITY MEASURES

The security of your personal information is paramount. We implement a range of security measures to protect your data from unauthorized access, use, or disclosure, including:

• Data Encryption: All sensitive information, including payment details, is encrypted using Secure Socket Layer (SSL) technology during transmission.

• Access Controls: Access to personal information is restricted to authorized personnel only, who are required to adhere to strict confidentiality obligations.

• Third-Party Security Compliance: All third-party service providers handling your data are vetted to ensure they comply with industry-standard security protocols and practices.

• Regular Security Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.

• Breach Notification: In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities in accordance with applicable data protection laws.

7. CLIENT RIGHTS

You have specific rights regarding your personal information, which you can exercise by contacting us at info@cleaningchief.com. These rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and obtain a copy.

• Right to Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.

• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal limitations.

• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or other specific reasons.

• Right to Restrict Processing: You have the right to request the restriction of processing your personal information under certain conditions.

• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

• Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.

Exercising Your Rights: To exercise any of these rights, please contact us at info@cleaningchief.com. We will respond to your request within 30 days, in accordance with applicable data protection laws.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies on our website to enhance your experience and gather information about how our site is used. These technologies may include:

• Analytics Cookies: To collect data on how visitors interact with our website, allowing us to improve functionality and user experience.

• Preference Cookies: To remember your preferences and settings for future visits.

• Advertising Cookies: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

• Functional Cookies: To enable core website functionalities such as security, network management, and accessibility.

Managing Cookies: You can control and manage cookies through your browser settings. This includes blocking or deleting cookies. However, disabling cookies may limit your ability to use certain features of our website and services.

Third-Party Cookies: We may allow third-party service providers to place cookies on your device to perform analytics, advertising, and other functions. These third parties have their own privacy policies, and we encourage you to review them.

9. CHANGES TO THIS PRIVACY POLICY

Cleaning Chief NYC Inc. reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting on our website, and we will notify you of significant updates by email or through a prominent notice on our site.

Your Continued Use: Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

• Email: info@cleaningchief.com