Privacy Policy

Privacy Policy for Cleaning Chief NYC Inc.Effective Date: 26 June 2024
1. Introduction

Welcome to Cleaning Chief NYC Inc. (“Cleaning Chief,” “we,” “us,” or“our”). We prioritize the privacy and security of our clients’ personalinformation. This Privacy Policy details how we collect, use, share, andprotect your data, as well as your rights concerning your personalinformation. This policy applies to all services offered by Cleaning Chiefand any interactions with our website, mobile applications, and other onlineplatforms. By engaging with our services, you consent to the practicesdescribed in this policy.

2. Information We Collect

We collect a variety of personal information to deliver and enhance ourservices, including but not limited to:

• PersonalIdentificationInformation:Name,address,phonenumber,email address, and other contact details.

• PaymentInformation:Creditcarddetails,billingaddress,andtransaction history, processed securely through third-party paymentprocessors.

• Service-RelatedInformation:Detailsaboutthecleaningservicesyourequest, including preferences, special instructions, and property details.

• CommunicationsData:Recordsofyourcommunicationswithus,including emails, phone calls, and chat messages.

  • TechnicalandUsageInformation:IPaddress,browsertype,operatingsystem, device information, and browsing behavior collected throughcookies and other tracking technologies.
  • LocationData:Whereapplicable,locationinformationcollectedfromyour device, with your explicit consent.
  • MarketingData:Informationaboutyourinteractionswithourmarketingcommunications, including email opens, clicks, and preferences.
  • Minors: Our services are not directed to individuals under the age of 18,and we do not knowingly collect personal information from minors. If webecome aware that we have collected information from a minor withoutparental consent, we will take steps to delete such information.
  • 3. How We Use the Information
  • The information we collect is used for various legitimate businesspurposes, including:

  • ServiceDelivery:Tomanageyourbookings,processpayments,provide the requested cleaning services, and communicate with youabout your account.
  • CustomerSupport:Torespondtoyourinquiries,addresscomplaints,and provide technical support.
  • MarketingandPromotions:Tosendyoupromotionalmaterials,newsletters, special offers, and other marketing communications thatmay be of interest to you. You can opt out of receiving marketingcommunications at any time.
  • ServiceImprovementandAnalytics:Toanalyzeusagepatterns,improve our services, develop new features, and optimize yourexperience with Cleaning Chief.

  • LegalCompliance:Tocomplywithlegalobligations,preventfraud,resolve disputes, and enforce our terms and conditions.
  • Personalization:Tocustomizeyourexperienceonourwebsiteandservices based on your preferences and interactions.
  • Legal Basis for Processing: We process your personal informationbased on the following legal grounds:

  • Consent:Whenyouhavegivenclearconsentforustoprocessyourpersonal information for a specific purpose.
  • PerformanceofaContract:Theprocessingisnecessaryforacontractwe have with you, or because you have asked us to take specific stepsbefore entering into a contract.
  • LegalObligations:Theprocessingisnecessaryforustocomplywiththe law.
  • LegitimateInterests:Theprocessingisnecessaryforourlegitimateinterests or those of a third party, provided your interests andfundamental rights do not override those interests.
  • 4. Sharing of Information
  • We are committed to protecting your privacy and only share your personalinformation in specific circumstances, including:

• Third-PartyServiceProviders:Weshareyourinformationwithtrustedthird parties who assist us in delivering our services, such as paymentprocessors, IT service providers, marketing platforms, and customersupport services. These third parties are contractually obligated tosafeguard your information and use it solely for the purposes for which itwas disclosed.

  • LegalandRegulatoryCompliance:Wemaydiscloseyourpersonalinformation to government authorities, law enforcement agencies, orother third parties if required by law, court order, or if we believe suchaction is necessary to comply with legal obligations, protect our rights, orprevent fraud.
  • BusinessTransfers:Intheeventofamerger,acquisition,reorganization, or sale of all or part of our assets, your personalinformation may be transferred to the acquiring entity. You will be notifiedof any such change in ownership or control of your personal information.
  • ProtectingRightsandSafety:Wemaydiscloseyourinformationtoprotect the rights, property, or safety of Cleaning Chief, our clients,employees, or others. This includes responding to claims or legalprocesses.
  • No Sale of Personal Information: Cleaning Chief does not sell, trade, orrent your personal information to third parties for commercial purposes.
  • 5. Data Retention
  • We retain your personal information for as long as necessary to fulfill thepurposes outlined in this Privacy Policy, including providing services,complying with legal obligations, resolving disputes, and enforcingagreements.

  • DataRetentionPeriods:Thespecificretentionperiodforyourpersonalinformation depends on the type of data and the purpose for which itwas collected. For example, payment information is retained as long asnecessary to process transactions and comply with financial regulations.
  • DataDeletion:Uponyourrequest,wewilldeleteyourpersonalinformation, subject to certain limitations, such as our need to retain

information for legal compliance, dispute resolution, or enforcement ofagreements.

6. Security Measures

The security of your personal information is paramount. We implement arange of security measures to protect your data from unauthorized access,use, or disclosure, including:

  • DataEncryption:Allsensitiveinformation,includingpaymentdetails,isencrypted using Secure Socket Layer (SSL) technology duringtransmission.
  • AccessControls:Accesstopersonalinformationisrestrictedtoauthorized personnel only, who are required to adhere to strictconfidentiality obligations.
  • Third-PartySecurityCompliance:Allthird-partyserviceprovidershandling your data are vetted to ensure they comply with industry-standard security protocols and practices.
  • RegularSecurityAudits:Weconductregularsecurityauditsandassessments to identify and mitigate potential vulnerabilities.
  • BreachNotification:Intheunlikelyeventofadatabreach,wewillpromptly notify affected individuals and relevant authorities inaccordance with applicable data protection laws.
  • 7. Client Rights
  • You have specific rights regarding your personal information, which youcan exercise by contacting us at info@cleaningchief.com. These rightsinclude:

  • RighttoAccess:Youhavetherighttorequestaccesstothepersonalinformation we hold about you and obtain a copy.
  • RighttoCorrection:Youhavetherighttorequestcorrectionstoanyinaccurate or incomplete information we hold about you.
  • RighttoDeletion:Youhavetherighttorequestthedeletionofyourpersonal information, subject to certain legal limitations.
  • RighttoObject:Youhavetherighttoobjecttotheprocessingofyourpersonal information for direct marketing purposes or other specificreasons.
  • RighttoRestrictProcessing:Youhavetherighttorequesttherestriction of processing your personal information under certainconditions.
  • RighttoDataPortability:Youhavetherighttoreceiveyourpersonalinformation in a structured, commonly used, and machine-readableformat and have the right to transmit that data to another controller.
  • RighttoWithdrawConsent:Ifyouhaveprovidedconsentfortheprocessing of your personal information, you have the right to withdrawthat consent at any time.
  • Exercising Your Rights: To exercise any of these rights, please contactus at info@cleaningchief.com. We will respond to your request within 30days, in accordance with applicable data protection laws.
  • 8. Cookies and Tracking Technologies
  • We use cookies and similar tracking technologies on our website toenhance your experience and gather information about how our site isused. These technologies may include:

• AnalyticsCookies:Tocollectdataonhowvisitorsinteractwithourwebsite, allowing us to improve functionality and user experience.

• PreferenceCookies:Torememberyourpreferencesandsettingsforfuture visits.

• AdvertisingCookies:Todeliverrelevantadvertisementsandmeasurethe effectiveness of our marketing campaigns.

• FunctionalCookies:Toenablecorewebsitefunctionalitiessuchassecurity, network management, and accessibility.

Managing Cookies: You can control and manage cookies through yourbrowser settings. This includes blocking or deleting cookies. However,disabling cookies may limit your ability to use certain features of ourwebsite and services.

Third-Party Cookies: We may allow third-party service providers to placecookies on your device to perform analytics, advertising, and otherfunctions. These third parties have their own privacy policies, and weencourage you to review them.

9. Changes to This Privacy Policy

Cleaning Chief NYC Inc. reserves the right to modify or update thisPrivacy Policy at any time to reflect changes in our practices, legalrequirements, or for other operational reasons. Any changes will beeffective immediately upon posting on our website, and we will notify you ofsignificant updates by email or through a prominent notice on our site.

Your Continued Use: Your continued use of our services following theposting of changes constitutes your acceptance of such changes. We

encourage you to review this Privacy Policy periodically to stay informedabout how we protect your personal information.

10. Contact Information

If you have any questions, concerns, or requests regarding this PrivacyPolicy or the handling of your personal information, please contact us at:

• Email:info@cleaningchief.com

We are committed to resolving any complaints or concerns you may haveand to providing you with clear information about your rights and ourprivacy practices.

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